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In support of the nation's efforts to stop the spread of COVID-19, Brick + Timber’s Resident Services Center will be closed to in-person inquiries until further notice. We realize the impact this in-person office closure can have on our residents, and this is not a decision we made lightly.

We will remain ready to serve our residents by phone, email, and online. To ensure all rent payments and maintenance requests are received by our team, we strongly encourage all residents to use rentbt.com resident portal, which allows rent payments and maintenance requests to be submitted electronically.

If you must mail or drop off a check, they can be received at our Resident Services Center located at 1920 Market Street, San Francisco, CA 94102. Please be advised that checks are collected and processed during normal business hours, not including holidays.

Our company has always done what’s right for the safety of our community. We continue to monitor, and will comply with, all federal, state and local laws regarding COVID-19. We look forward to reopening our offices to in-person inquiries and serving you in-person as soon as practicable.


Health orders in San Francisco and Berkeley require residents and workers to wear face coverings when leaving the house in many situations, such as while at essential businesses and in public facilities, on transit, and while performing essential work. These include grocery shopping, doctors appointments, pharmacy visits, and riding on public transit.

Face coverings are not required to be worn by people who are at home, in their cars alone or with members of their household, or outdoors, walking, hiking, bicycling, or running. However, people are recommended to have a face covering with them and readily accessible when exercising.

The goal of these new requirements is to reduce the spread of the COVID-19 virus.Wearing a face covering, when combined with physical distancing of at least 6 feet and frequent hand washing, may reduce the risk of transmitting coronavirus when in public.

Additional information about the San Francisco requirements can be found here and guidance for Berkeley can be found here.

We appreciate your support and cooperation in complying with these new requirements.


Coronavirus Prevention


San Francisco’s services and updates on the shelter-in-place order

For the latest information from San Francisco’s Department of Public Health

For the latest information from The City of Berkeley’s Department of Public Health

Q&A on Coronaviruses

How to protect yourself

How to keep your community safe