1 month free on select units + $0 security deposit option CALL 415-520-7290

HOW DO I USE THE RESIDENT PORTAL ?

Step 1:

Download the RentCafé Resident App on your device

Or visit rentbt.com and navigate to the Resident Services tab

Step 2: Click Sign Up on the app or Click Here to Register from your desktop
Step 3: Search for your place of residence by street address or zip code
Step 4: Once you’ve located your address, click Select
Step 5: Enter your personal information (including email & phone number)
Step 6: Click Register, then confirm your email address via the link sent to your email inbox

HOW DO I MAKE AN ONLINE RENTAL PAYMENT?

Step 1:

Download the RentCafé Resident App on your device

Or visit rentbt.com and navigate to the Resident Services tab

Step 2: Enter your login credentials to access the resident portal
Step 3: Select Payments from the app or website menu options
Step 4: Select One Time Payment or setup recurring payments with the Setup Auto-Pay option
Step 5: Review your payment once completed in the Recent Activity tab

HOW DO I SUBMIT A MAINTENANCE REQUEST?

Step 1:

Download the RentCafé Resident App on your device

Or visit rentbt.com and navigate to the Resident Services tab

Step 2: Enter your login credentials to access the resident portal
Step 3: Select Maintenance or Maintenance Request on the app or from the website menu
Step 4: Complete the questionnaire; remember to upload photos to help us assess the situation

HOW CAN I CONFIRM MY RENT PAYMENT WAS RECEIVED?

Step 1:

Download the RentCafé Resident App on your device

Or visit rentbt.com and navigate to the Resident Services tab

Step 2: Click on the Recent Activity tab under Payments from the menu options
Step 3: View all payments and charges to your account in descending order by date submitted
Step 4: Your recent payment will appear on this page within 48 hours of submission
Step 5: Your current balance will adjust to show you any remaining balance due after your payment is completed

HOW CAN I CONFIRM MY MAINTENANCE REQUEST WAS RECEIVED?

Step 1:

Download the RentCafé Resident App on your device

Or visit rentbt.com and navigate to the Resident Services tab

Step 2: Click on the Request History tab under Maintenance Request from the menu options
Step 3: View all requests that have been submitted in descending chronological order
Step 4: Under Rating click on Rate Us to leave your feedback on each maintenance request

WHY AM I GETTING AN ERROR MESSAGE
WHEN I TRY TO REGISTER MY ACCOUNT?

Your resident details must match what is in our internal database meaning your first name, last name, email address, and phone number must be the same as what you provided at the beginning of your residency.

If you are receiving an error message and need to confirm the details you’re providing, please email us at the property email address provided in the building lobby signage.